Front Office Coordinator
Karla Dennis and Associates Inc.
Karla Dennis and Associates Inc.
La Palma, CA La Palma, CA Full-time Full-time $23 - $24 an hour $23 - $24 an hour
Responsibilities:
Promote exceptional quality service on behalf of the firm through quick, courteous and efficient phone answering and processing of calls.
Receive guests in a professional and warm demeanor.
Operate telephone system as required.
Assist with sending out inbound engagement agreements requests.
Exercise discretion and independent judgement when handling client tasks.
Assist in scheduling and rescheduling appointments.
Respond to all inbound emails.
Receive and route all incoming fax communications upon receipt.
Relay messages to the appropriate team member and ensure a timely follow-up.
Confirm appointments with clients and send reminders.
Coordinate client resolution with Client Service Manager.
Maintain conference room.
Assist in acting as building maintenance liaison; maintain office tidy ensuring there are no dishes in sink at end of each day, cleaning out refrigerator on Fridays, Maintain log of kitchen and lobby supplies.
Keep clients service area clean and refilled.
Provide administrative support with copying, scanning, and printing.
Follow up on inbound inquiries.
Ensure that all inbound leads are touched and scheduled.
Call and speak to potential clients.
Prepare and send out mail as well as maintain internal mail log.
Collect and distribute mail and packages.
Assist in preparing annual tax engagement agreements.
Ensure proper functioning of office equipment and coordinate repairs or maintenance when necessary.
Provide clients with accurate and helpful information, demonstrating a commitment to excellent customer service.
Assist Senior Front Office Coordinator and Firm Operations Manager as needed.
Knowledge, Skills and Abilities Excellent punctuality, attendance, listening skills, and attention to detail.
Ability to communicate over the phone, text, email, etc.
Must be able to think independently and use professional judgement.
Ability to empathize with clients, demonstrate patience and handle difficult complaints, escalations and delicate situations.
Demonstrate attention to detail and the ability to wear many hats.
Confident, forward-thinker with exceptional interpersonal skills and a proven ability to establish an instant rapport with clients and all levels of management and staff.
Working knowledge of MS Office Suite (Outlook, Word, Excel and PowerPoint).
Knowledge of office equipment (phone system, fax machine, copier and postage meter).
Willingness to learn, be proactive and mindful of the needs of others.
Strong organizational and multitasking abilities.
Minimum
Qualifications:
At least four years progressive experience in a corporate environment with direct client contact.
College Degree in Business Administration preferred.
Professional appearance and demeanor.
Experience with general office support, scanning, photocopying and receptionist coverage.
Job Type:
Full-time Pay:
$23.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Karla Dennis and Associates Inc.
La Palma, CA La Palma, CA Full-time Full-time $23 - $24 an hour $23 - $24 an hour
Responsibilities:
Promote exceptional quality service on behalf of the firm through quick, courteous and efficient phone answering and processing of calls.
Receive guests in a professional and warm demeanor.
Operate telephone system as required.
Assist with sending out inbound engagement agreements requests.
Exercise discretion and independent judgement when handling client tasks.
Assist in scheduling and rescheduling appointments.
Respond to all inbound emails.
Receive and route all incoming fax communications upon receipt.
Relay messages to the appropriate team member and ensure a timely follow-up.
Confirm appointments with clients and send reminders.
Coordinate client resolution with Client Service Manager.
Maintain conference room.
Assist in acting as building maintenance liaison; maintain office tidy ensuring there are no dishes in sink at end of each day, cleaning out refrigerator on Fridays, Maintain log of kitchen and lobby supplies.
Keep clients service area clean and refilled.
Provide administrative support with copying, scanning, and printing.
Follow up on inbound inquiries.
Ensure that all inbound leads are touched and scheduled.
Call and speak to potential clients.
Prepare and send out mail as well as maintain internal mail log.
Collect and distribute mail and packages.
Assist in preparing annual tax engagement agreements.
Ensure proper functioning of office equipment and coordinate repairs or maintenance when necessary.
Provide clients with accurate and helpful information, demonstrating a commitment to excellent customer service.
Assist Senior Front Office Coordinator and Firm Operations Manager as needed.
Knowledge, Skills and Abilities Excellent punctuality, attendance, listening skills, and attention to detail.
Ability to communicate over the phone, text, email, etc.
Must be able to think independently and use professional judgement.
Ability to empathize with clients, demonstrate patience and handle difficult complaints, escalations and delicate situations.
Demonstrate attention to detail and the ability to wear many hats.
Confident, forward-thinker with exceptional interpersonal skills and a proven ability to establish an instant rapport with clients and all levels of management and staff.
Working knowledge of MS Office Suite (Outlook, Word, Excel and PowerPoint).
Knowledge of office equipment (phone system, fax machine, copier and postage meter).
Willingness to learn, be proactive and mindful of the needs of others.
Strong organizational and multitasking abilities.
Minimum
Qualifications:
At least four years progressive experience in a corporate environment with direct client contact.
College Degree in Business Administration preferred.
Professional appearance and demeanor.
Experience with general office support, scanning, photocopying and receptionist coverage.
Job Type:
Full-time Pay:
$23.
00 - $24.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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